Refund policy

Our Southern Charm Promise

We want you to love your farmhouse scents! Because of the nature of our hand-poured candles and sprays, we can't accept returns once they’ve been opened, but your happiness is my top priority. 

Refunds: Refunds are processed to the original payment method
only. We offer exchanges on unworn clothing within 3 business days of delivery.

Broken or Damaged? If the post office wasn't gentle and your order arrives damaged, please let me know within 3 days. I’ll make it right immediately!

Clothing Exchanges Ordered the wrong size? No problem! We offer exchanges on unworn T-shirts and sweatshirts within 3 business days of delivery.

Tea & Rituals – Tea Return Policy

For safety and quality reasons, all loose-leaf tea sales are final. We do not accept returns or exchanges on tea products, including unopened packages.

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at info@southerncharmfarmhouse.com so we can help make it right.

Need help? If you aren't 100% happy with your purchase, please email me at info@southerncharmfarmhouse.com. I’m a small-batch maker and I’m here to help.

Please contact us at info@southerncharmfarmhouse.com